Terms and conditions

There are no translations available. GENERAL TERMS & CONDITIONS Dadanana bv Chamber of Commerce (KvK) number: 27352541 VAT number: NL 8211.83.126.B01 Email: Diese E-Mail-Adresse ist gegen Spambots geschützt! JavaScript muss aktiviert werden, damit sie angezeigt werden kann. Dadanana bv Oude middenweg 229A 2491ag Den Haag The Netherlands Article 1. Applicability 1.1 These general terms and conditions (hereafter: Conditions) are applicable on all offers, orders and agreements by Dadanana bv and exclude all other potential terms and conditions. 1.2 Acceptance of an offer or the ordering of certain goods shall be deemed to be evidence of the customer’s acceptance of the applicability of these terms and conditions. 1.3 Deviation from the Terms and Conditions set out in this document may only be done in writing, in which case the other terms and conditions shall remain unimpaired. 1.4 All rights and claims as stipulated in these Terms and Conditions and in any further agreements on behalf of Dadanana bv are also stipulated on behalf of intermediaries and other third parties that have been called in by Dadanana bv. 1.5 Dadanana bv declares that the ‘Wet Koop op Afstand’ (Consumer Protection [Distance Selling] Regulations) are applicable to the General Terms and Conditions. Article 2. Offers/agreements 2.1 All offers by Dadanana are free of obligation. Please see section 3.6. 2.2 An agreement is only effective after acknowledgement of the order by Dadanana bv. Dadanana bv reserves the right to refuse orders or to apply certain conditions to the delivery, unless explicitly stated otherwise. In the event of an order not being accepted, Dadanana bv will notify the customer of this within ten (10) working days after receipt of the order. Article 3. Prices and payments 3.1 Prices stated for goods and services offered are in euros, inclusive of Value Added Tax and exclusive of handling and mailing costs or any taxes or other levies, unless otherwise stated or agreed upon in writing. 3.2 Payment should be made without discount or compensation within fourteen (14) days from the date of invoice if the deliveries are in the Netherlands and within twenty-one (21) days from the date of invoice if the deliveries are outside the Netherlands, unless otherwise agreed upon in writing. 3.3 Payments may be made by (one of) the method(s) indicated during the ordering process; via internet banking (Ideal), by credit card or bank transfer. Further (payment/order) conditions may be stipulated. The date of the credit entry of the giro or bank account of Dadanana bv will count as the date of payment when the payment is made by bank or Girobank. 3.4 If the term of payment is exceeded, the customer is in default from the day the payment should have taken place. If payment is undertaken after a reminder from Dadanana bv, the customer will be under the obligation to pay twenty euros (€20.00) administration costs. If Dadanana bv contracts out a claim to a debt collecting agency, the customer will also be under the obligation to pay the costs of debt recovery, being at least fifteen per cent (15%) of the outstanding amount without prejudice to the right of Dadanana bv to claim the actual legal expenses of debt recovery instead. 3.5 If the customer is in default with regard to any payment, Dadanana bv. has the right to postpone or cancel (the implementation of) the agreement concerned and any associated agreements. 3.6 In the case of a price increase for the goods and services offered during the period between the order and the execution thereof, the customer will have the right to cancel or annul the order within ten days (10) after Dadanana bv has announced the price increase. Article 4. Delivery 4.1 The delivery times specified by Dadanana bv are only indicative. Dadanana bv will process your orders as quickly as possible, although allow for at least 30 days. If it is not possible to process your order in full within this period then you will be sent notification within month after the order was placed entitling you to cancel the order without charge. 4.2 The delivery of goods will be made once the goods are ready for delivery to the customer. Article 5. Inspection period 5.1 You are entitled to an inspection period of at least seven working days, commencing on the day after receipt by or on behalf of the consumer. 5.2 You have the right of withdrawal during the inspection period, allowing you to return the goods received without any obligation on your behalf other than payment of the direct costs associated with the return, as well as notifying us that the products offered are not going to be used. Dadanana bv. will return the payment made to your account within 30 days at the latest. All payments except the direct costs of returning the goods will be paid to your account. Article 6. Retention of title 6.1 The ownership of supplied goods is only passed to the customer when the customer has paid all outstanding debts with regard to any possible agreement with Dadanana bv. The risk in the goods shall pass to the customer at the moment of delivery. Article 7. Intellectual and industrial rights of ownership 7.1 The customer is deemed to respect completely and unconditionally all the intellectual and industrial rights of ownership relating to the goods delivered by Dadanana bv. Article 8. Privacy 8.1 The customer is deemed to have acquainted himself or herself with the privacy statement of Dadanana bv and to agree to the processing of the personal details therein. The privacy statement is to be found on the website(s) of Dadanana bv. Article 9. Complaints and liability 9.1 You are obliged to inspect the products on receipt and report any defects immediately in writing to Dadanana bv. 9.2 If it has been proven that the goods do not meet the terms of the agreement, Dadanana bv can choose to replace the goods concerned, after they have been returned, with new goods or else to refund the invoice value. Article 10. Orders/communication 10.1 Dadanana bv is not responsible for misapprehension, damage, delay or errors in the delivery of orders or the giving of notifications that may arise as a consequence of the use of the Internet or any other means of communication between the customer and Dadanana bv., or between Dadanana bv and any third parties relating to the association between the customer and Dadanana bv., with the exception of gross fault and negligence by Dadanana bv. Article 11. Force majeure 11.1 In the case of force majeure, Dadanana bv has the right, without prejudice to any of its rights, to postpone the delivery to the customer as it deems necessary or to annul the agreement without legal intervention by means of written notice and without Dadanana bv being liable for damages, unless this is unacceptable in the given circumstances according to what is deemed reasonable and fair. 11.2 Force majeure is understood to mean all shortcomings that cannot be attributed to Dadanana bv as they are not the fault of Dadanana bv. and neither are they accountable under the law or according to generally accepted practice. Article 12. Warranty 12.1 The statutory rights and claims apply to the warranty in accordance with the law and the long-distance agreement. 12.2 The warranty applies over a period of 12 (twelve) months after delivery. Article 13. Miscellaneous 13.1 If the customer notifies Dadanana bv in writing of an address, Dadanana bv is authorized to send all deliveries to that address, except if the customer notifies Dadanana bv in writing of another address to which the order should be sent. 13.2 Whether or not Dadanana bv tacitly allows deviations from the Terms and Conditions during a short or long period of time, it still holds the right to demand direct and stringent compliance with the Terms and Conditions. The customer can never lay claim to any rights on the grounds that Dadanana bv has applied these Terms and Conditions flexibly. 13.3 If one or more of the Terms and Conditions or any other agreement with Dadanana bv is contrary to any standing law, the condition in question will be cancelled and replaced by a comparable new condition admissible by law and to be determined by Dadanana bv. Article 14. Governing law and competent court 14.1 All rights, obligations, offers, orders and agreements to which these terms and conditions apply will be governed exclusively by Dutch law. 14.2 The option to submit any dispute to an independent dispute resolution committee is available to you at any time: the Home Shopping (Thuiswinkel) dispute resolution committee or a similar committee. In addition, you are also entitled to submit the dispute to a competent court in the Netherlands. Article 15. Complaints department 15.1 You may submit a complaint in writing to Diese E-Mail-Adresse ist gegen Spambots geschützt! JavaScript muss aktiviert werden, damit sie angezeigt werden kann. , or by post to dadanana, Oude middenweg 229a, 2491AG, Den Haag, or telephone: 070-3560707. Dadanana bv will review your complaint within 30 days at the latest. Should this not be possible you will be informed of the length of delay.